Expression of Interest - Service Technician | Unitary

Business Unit

Service Operations

Reports To

Service Supervisor

Purpose

To service, repair, and install commercial and domestic air-conditioning systems in accordance with product specifications and other relevant procedures and work requirements.

Responsibilities

· Maintain a high level of customer service to further enhance Daikin’s reputation.

· Comply, at all times, with all relevant WHS requirements.

· Ensure vehicles and job sites are safe, clean, and tidy

· Maintain all tools clean and tidy, ensuring that power tools are tested and tagged, and measuring tools are calibrated, as per applicable schedules.

· Ensure that Refrigerants and Oxy-Acetylene is handled and stored as per applicable regulations and requirements.

· Diagnose HVAC system performance through testing and observation, as per applicable service manuals.

· Generate repair cost estimates as per Daikin procedure, for customer approval.

· Repair or service units to ensure efficient operation. If required, recommend further action such as replacement of units or accessories.

· Where required, liaise with dealers, end users, and contractors to ensure satisfactory resolution of issues.

· Provide detailed explanation of service charges and work performed, if chargeable, and collect relevant payment.

· Complete admin work in accordance with procedures and work instructions.

· Maintain accurate service records and documentation within ServiceMax to ensure operational transparency.

· Manage the procurement and allocation of parts to meet service requirements.

· Maintain all equipment service records

· Provide direct supervision of Daikin apprentices, if applicable, in accordance with the Apprentice Supervision Policy.

· Participate in an after-hours on-call rotation as scheduled

Key Internal Contacts

· Service Manager/Supervisor

· Service Coordinators

· Credit

Key External Contacts

· Daikin’s Dealer Network

· Daikin End Users

Key Competencies

Technical Competencies

· System Fault Finding: Expertise in using a systematic approach to diagnose mechanical and electrical failures in residential and commercial HVAC units.

· Root Cause Analysis: Ability to use testing tools (multimeters, manometers, etc.) to identify why a component failed, preventing repeat issues.

· Electrical Systems: Skilled in troubleshooting low and high-voltage circuits, contactors, capacitors, motors, and control boards.

· Lock-Out Tag-Out (LOTO): Strict adherence to electrical safety procedures to ensure a zero-harm work environment.

· Regulatory Knowledge: Understanding of local building codes, mechanical codes, and manufacturer-specific installation requirements.

Non-Technical Competencies

· Customer Interaction: Ability to explain complex technical issues to non-technical customers in a clear, polite, and reassuring manner.

· Diagnostic Logic: Using a structured, step-by-step approach to identify the root cause of a system failure rather than just treating the symptoms.

· Time Management: Managing a daily schedule of multiple service calls, ensuring punctuality and realistic arrival windows.

· Detail-Oriented Documentation: Diligently completing service reports, parts orders, and warranty paperwork accurately to ensure proper billing and history tracking.

· Safety Consciousness: An unwavering commitment to following OH&S protocols, including electrical safety, ladder safety, and refrigerant handling.

Physical Requirements of the Role

· Mobility & Agility: Ability to perform frequent bending, crouching, and kneeling in various work environments.

· Work at Heights: Proficient in the safe use of 3ft step ladders, as well as 6ft and 18ft extendable ladders. Comfort working on rooftops and within confined spaces (e.g., ceiling cavities).

· Manual Handling: Capable of lifting up to 25kg independently.

o Capable of performing team lifts for loads up to 100kg.

Qualifications and Certification

· Air-conditioning and Refrigeration Trade certification

· CFC Qualification

· OHS certification requirements (as required by various State legislation)

· Current drivers licence

· Restricted Electrical License

· Refrigeration Handling License

· Working with Children Card

· Police Check

· Defence Cleared Access Card (DCAC)

· Australian Citizenship

· QBBC Individual Mechanical Services Occupational License (QLD only)

· White Card